Sometimes you do not want standing permission, just "let them take one look". Temporary assistance and device sharing give access on demand and take it back afterwards.
Temporary assistance
Generate a one-time identification and verification code on the host and send it over. The other side enters it in their client; the code expires after the session.
- Generate a one-time code pair
- One local confirmation is still required
- Short validity, expires automatically
- Close the session when finished
Device sharing
For ongoing collaboration, share a device or group with named members and set which capabilities they may use; cancel it whenever people change roles.
- Share devices or groups with members
- Set which capabilities they may use
- Revoke access when someone leaves
- Manage all sharing in one place
Safety tips
During assistance your whole screen is visible, so close sensitive windows first. Never give codes to strangers, and remember that official staff never ask for your account password.
- Close sensitive windows and documents first
- Never hand codes to strangers
- Official staff never ask for passwords
- Confirm the session is closed afterwards
FAQ
Does the helper need the client installed?
Starting desktop control requires the client; some assistance scenarios can be started from the web client, depending on edition.
Can they watch without controlling?
Yes, read-only mode shows the screen without accepting mouse or keyboard input.